Are you using live online communication tools - such as Webex, Microsoft Teams or Zoom - within your organization? Then successful user adoption is of great importanceIn order to get the maximal value out of it. With our proven successful methodology, we help organizations with the transition from offline to online & hybrid communication. Are you ready?
In organizations, live online and hybrid communications are increasingly being used - where possible - with all the associated benefits. Live online communication is more efficient, cost-effective and sustainable.
This requires live online communcation skills. This is not just about knowledge of the technical possibilities of the tool your organization uses, but especially about soft skills and how you interact with each other in an online session. Structure, interaction and variation are key.
We provide personalized focus for different audiences with context-driven training and courses. After all, a doctor who conducts patient interviews online needs different skills than a teacher who teaches online.
During the adoption process, we go through three phases: thinking, daring and doing. In the first phase, we determine the strategy. Then we give employees the confidence to get started themselves. The last phase focuses on activating the employees to really start using the live online communication tools - appropriate to their own context - so that they will continue to use them and so that it will generate the desired added value for the entire organization.
An automated quick scan provides insight into what your organization needs. Based on this we put together a tailor-made program. With a multi-year contract this is repeated annually.
A select group of users receive interactive live online training in small groups. They have a leading role in the organization, the 'early majority'. You choose the training courses from the catalog, matching the objectives.
A project leader from Learning Connected will guide the process and liaise with the project leader within your organization. The goals for success are discussed regularly and adjusted if necessary.
Employees will have access to a toolbox of manuals, recorded webinars and other training materials that will be shared after training sessions and webinars. This allows users to access what they have learned at any time.
All users can participate in the webinars. Each adoption process starts with a webinar to take everyone through the start, focused on the tool your organization is using. More in-depth webinars will be provided during the contract period.
User adoption success is measured in four areas: user statistics, employee satisfaction, business results, and success stories about the application of your tool within the organization.
User adoption success is measured in four ways.
Together we analyze how much and by whom the online communication tool(s) are used using the analytics tool in your solution.
How does the online communication tool affect productivity, quality and costs? Together we determine what results are important for you to measure.
Periodically measure employee satisfaction scores; combined with usage figures, this gives a complete picture.
Collect success stories of how the online communication tool is used to solve problems and add value.
Live online contact with clients or patients has the advantage that you can reach each other without having to travel. Also, the interaction that care workers are accustomed to during a physical appointment or treatment with the client or patient can be maintained as much as possible. This does require different skills. In addition to the technical skills, the soft skills online are certainly different than what doctors are used to. How do you structure a conversation? What can you do if the patient becomes emotional on the other side of the screen? How do you deal with a dominant partner? How do you ensure a safe treatment environment? How do you end the conversation?
Microsoft Teams, in particular, is currently being used extensively to provide students with self-study materials, assignments and video instructions. But preparing, organizing and guiding live online classes with these tools requires different skills than in a physical setting. It's not just about the technology but about communication, (group) dynamics and interaction.
Direction, structure, variety and activating work forms are essential here. Through the proper use of functionalities and work formats in a live online lesson, you can reach students and actively involve them in the lesson. This makes live online teaching really fun!
Team meetings, work meetings and so many other activities no longer take place face-to-face on location, but mostly live online in Webex, or another online tool. Are you already getting the most out of live online and hybrid communications in the workplace?
For example, how do you ensure efficient live online meetings, provide remote leadership to your team as a manager and maintain performance levels and make use of hybrid communication, if one employee is in the office but the other is not? These are just some of the issues that the business world is facing with regard to live online communication.
Supervising an online team meeting requires different skills than giving an online product presentation. A team manager will benefit more from training on online meetings than on online presenting. But a sales manager might benefit very well from a training on online presenting. That's why we offer customized training.
In this way we ensure that there is a suitable learning path for every employee in your organization and they learn the skills needed to get the most out of working and communicating online. We also keep an eye on the latest developments & trends for which we develop new offerings. So you know that your organization stays up-to-date.
Choose which adoption package best suits your organization.
Collaborate with us to make user adoption a success. We would like to meet you!
Live online communication tools will only provide real added value for your organization if all employees use them and know how best to use them for their work. Of course, this also differs per function and market segment. Work with us to make user adoption a success. We'd love to meet with you 💬
Are you ready for the future of online learning and communication?
Learning Connected is an official Cisco SolutionsPlus Partner, and we are proud of that!
This means that Cisco has designated us as an official partner to help customers successfully adopt Cisco Collaboration products, such as Webex. How do you optimally apply the online communication tool within your organization so that you get the maximum value from it? Our personalized and context-driven adoption process helps organizations with successful user adoption.
Please contact us using one of the options below. We'd love to help you out!
