Training common technical problems and solutions
Unfortunately, you probably recognize it... During an online session, your camera is not working or a participant's microphone keeps dropping out. Working online gives us many advantages, but one of the main disadvantages is that we are dependent on technology. And that often goes very well, but still everyone runs into a technical problem from time to time. This training is customized to the live online communication tool your organization uses (e.g. Webex, Zoom, MS Teams, ect.)
Learning Objectives
The following topics are covered:
- Problems scheduling online sessions
- Problems participating in online sessions
- Internet connection problems
- Problems with audio
- Problems with video
- Interactive practice with real-life examples
Upon completion of the workshop, participants will receive a certificate of participation.
LOL Academy
You follow the live online sessions via the LOL-academy. This is the training platform of Learning Connected, where we have bundled all our knowledge about live online communication. When you follow a training or workshop with us, you will have access to the LOL-academy as a participant:
- All manuals & instructions about live online communication
- Information about the training or workshop and assignments you can work with yourself
- A calendar of upcoming sessions so you can participate quickly and easily.
- Contact information for your LOL colleagues via the Wall of Fame; this way you can connect with someone in your specialty or field to exchange ideas and tips.
What will you learn?
In order to increase the online self-sufficiency and self-confidence of employees, this live online training discusses several common technical problems. The focus is not only on recognizing technical problems, but especially on solving them!
Under the guidance of an experienced online trainer, participants work independently to identify the problem and follow different steps to solve technical problems. That way, at the end of the session, nothing will stand in the way of participants being able to work online independently and help others do so without problems.
Time investment & homework.
This workshop consists of:
- A test session of 0.5 hours.
- A workshop session of 2 hours, in a group of 5 to 10 students with a regular trainer.
- During the workshop session, you are invited to actively participate and we encourage input of your own case studies.
- In preparation for the workshop session, self-study assignments are available. The self-study consists of reading articles and/or watching videos and/or carrying out assignments. Count on about 1 hour of self-study as preparation time.
What do you need?
All meetings are conducted in a live online learning environment. You follow the sessions via your computer. We expect active participation from you as a student during the sessions. To be able to participate you need:
- A computer or laptop with a sound card.
- Preferably a working headset with microphone and a webcam. Or else a built-in microphone
- A stable internet connection, recommended is a fixed connection between the computer and the router.
- Rights to install software on the PC and to change audio settings. If you want to participate from your work location and/or with a work computer, please note that the ICT department may need to ensure that you are allowed to install the necessary software and that you can participate in the session via a connection that allows transmission of sound and images over the Internet!
Register
After you purchase the course you will receive a confirmation email and an email with the login instructions for the live online (LOL) learning environment. In the learning environment all course material is available to which you will have unlimited access immediately. We also ask you to sign up for a test session with one of our trainers, in which you will be prepared for the first real live online session. During this test session, we will make sure that all the technology is working properly and that you are familiar with the live online classroom so you can participate in the first lesson without worry. This course will start when a minimum of 5 students have registered. If the course cannot start due to insufficient enrollment we will inform you a.s.a.p. and refund the purchase price within 30 days after cancellation.
Incompany
We can organize all our trainings and workshops as an in-company course. We tailor the training as much as possible to the practice and learning needs. By means of an online intake questionnaire we map out your needs and knowledge as accurately as possible, so that we can offer you a tailor-made training.
In addition, we can also provide broader guidance on the transition from offline to online communications through consulting, helping to develop a toolbox, or tailored guidance for professionals. And so there are many more options. We are happy to think along with you.
It is possible to participate in our training on the basis of open registration (price per participant). For an in-company training a price per group applies. For the group price we charge 8 times the price per participant. For this amount, 15 people can participate in the group training. If, for organizational reasons, it is desirable to increase the group size, this can be done in consultation. In that case, separate price agreements are made.
M: info@learningconnected.nl
T: +31 (0)20 244 15 62
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