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Creating structure in online sessions

You may be familiar with the head-to-toe model: a simple method for giving structure to your classes, meetings or treatments. Do you also sometimes give online sessions? Then you can't just copy the format of a physical session one-to-one. What to consider online in this blog! HEADLINE

Showing color: From training to changing behavior

Training always aims to change employee behavior. Whether it's about selling a product more effectively, speaking to customers better or using new technological tools correctly: ultimately, every training course is about learning new knowledge, insight and skills that can be applied in practice

Is customer service via telephone still relevant with the rise of ChatGPT?

Since the introduction of ChatGPT, the impressive capabilities of this new tool have been widely discussed. The chatbot can conduct conversations in a human way and answer questions quickly and efficiently. Companies are now exploring how to use these developments in their customer service. But to what extent does this work for answering customer questions? And

5 ways to use the annotation tool in Webex Meetings

Do you regularly use video calling programs such as MS Teams, Zoom or Webex Meetings? Then you know that these programs have many different buttons and functions. One of them is the use of annotation tools, which allow you to draw on the screen. How can you properly deploy and use these

Humor in (Online) Work Communication

Should we use humor in the workplace? There is no ready answer to this as there are many different sides to it. Yes, using humor appropriately can be a challenge, but if it is used appropriately in the workplace then it can have many positive outcomes. For example, consider

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Learning Connected is an official Cisco SolutionsPlus Partner

Learning Connected is an official Cisco SolutionsPlus Partner! For many years we have been helping organizations deploy (live) online communication and have partnered with Cisco, market leader in online collaboration tools. Today we are taking the next step in this special partnership. In fact, Learning Connected is the first SolutionsPlus Partner worldwide to offer a service -

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