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7 features in MS Teams for more interactive online meetings

Online meetings have become an important part of how we communicate and collaborate. But sometimes these meetings are a little boring or don't feel right. At Learning Connected, we love helping you make online communication interactive, effective and engaging. In this article, we share our favorite five features of Microsoft Teams

LSD use for excellent telephone customer contact

A good telephone customer call is a powerful way to ensure a positive customer experience. Thus, we described in this article that despite developments of all kinds of new digital communication channels, direct human contact cannot be completely replaced. In this blog, we share tips for creating positive interactions and building good customer relationships.

What is the secret to successful change? People!

If you were planning to get on a plane, renovate your living room or start a new career in a completely different field, knowing there was only a 30% chance you would succeed ... would you bother? If your organization introduces a new online communication tool, such as MS

Creating structure in online sessions

You may be familiar with the head-to-toe model: a simple method for giving structure to your classes, meetings or treatments. Do you also sometimes give online sessions? Then you can't just copy the format of a physical session one-to-one. What to consider online in this blog! HEADLINE

Showing color: From training to changing behavior

Training always aims to change employee behavior. Whether it's about selling a product more effectively, speaking to customers better or using new technological tools correctly: ultimately, every training course is about learning new knowledge, insight and skills that can be applied in practice

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