{"id":3381,"date":"2023-10-24T15:16:07","date_gmt":"2023-10-24T15:16:07","guid":{"rendered":"https:\/\/learningconnected.com\/?post_type=product&#038;p=3381"},"modified":"2023-10-24T15:24:26","modified_gmt":"2023-10-24T15:24:26","slug":"omgaan-met-lastige-patient-of-clientgesprekken","status":"publish","type":"product","link":"https:\/\/learningconnected.com\/en\/product\/omgaan-met-lastige-patient-of-clientgesprekken\/","title":{"rendered":"Dealing with difficult patient or client conversations"},"content":{"rendered":"<section class=\"vc_row wpb_row vc_row-fluid liquid-row-shadowbox-69e8b9f602f0c\"><div class=\"ld-container container\"><div class=\"row ld-row\"><div class=\"wpb_column vc_column_container vc_col-sm-12 liquid-column-69e8b9f60315c\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"   ><div class=\"wpb_wrapper-inner\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div><strong><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Dealing with difficult patient or client conversations<\/span><\/strong><\/div>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Zorgprofessionals die de basisvaardigheden hebben ontwikkeld om online behandelingen uit te voeren, worden in deze training verder uitgedaagd om ook om te gaan met lastige situaties tijdens online gesprekken.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Wat doe je als je pati\u00ebnt of cli\u00ebnt emotioneel wordt aan de andere kant van het scherm? Hoe ga je om met iemand die afgeleid is? Of zich heel zenuwachtig voelt voor het gesprek? Hoe benader je een dominante partner of ouder die zich in het gesprek mengt?<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">De vaardigheden die medewerkers gewend zijn in een fysieke omgeving toe te passen op dergelijke situaties, zijn online niet altijd even effectief. Tijdens de training worden deze voorbeelden &#8211; of casussen die de medewerkers zelf aandragen &#8211; gebruikt om te oefenen met lastige situaties.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Onderwerpen die aan bod komen:<\/span><\/strong><\/p>\n<ul>\n<li><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Hoe vermijd je moeilijke <\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">situaties?<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Hands-on oefenen met een <\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">ervaren trainingsacteur<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Hoe ga je om met moeilijke <\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">situaties?<\/span><\/li>\n<\/ul>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Deze training wordt vooraf afgestemd in overleg met jouw organisatie zodat de<\/span> <span class=\"OYPEnA text-decoration-none text-strikethrough-none\">meest voorkomende situaties aan bod komen.<\/span><\/p>\n<p><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Maak deze training extra leerzaam door te oefenen met een t<\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">rainingsacteur<\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"vc_row wpb_row vc_row-fluid liquid-row-shadowbox-69e8b9f603459\"><div class=\"ld-container container\"><div class=\"row ld-row\"><div class=\"wpb_column vc_column_container vc_col-sm-12 liquid-column-69e8b9f60357c\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"   ><div class=\"wpb_wrapper-inner\">\n\t<div class=\"wpb_raw_code wpb_content_element wpb_raw_html\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<style>\np {\nopacity: 100 !important;\n}\n<\/style>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"[vc_row][vc_column width=\"1\/3\"][ld_icon_box i_type=\"animated\" animation=\"yes\" heading_size=\"sm\" i_size=\"lg\" i_icon_animated=\"animated-basic_lightbulb\" title=\"Voor wie?\" i_color=\"rgb(253, 147, 28)\"]<span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Iedereen die de basisvaardigheden van een online communicatietool wil leren. Dit kan bijvoorbeeld Zoom, Adobe Connect, Webex of Microsoft Teams zijn, maar ook ieder ander virtueel klaslokaal!&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15359,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:14609142},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}\">Iedereen die wil leren over o<span class=\"OYPEnA text-decoration-none text-strikethrough-none\">mgaan met lastige pati\u00ebnt- of cli\u00ebntgesprekken<\/span><\/span><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Iedereen die de basisvaardigheden van een online communicatietool wil leren. Dit kan bijvoorbeeld Zoom, Adobe Connect, Webex of Microsoft Teams zijn, maar ook ieder ander virtueel klaslokaal!&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15359,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:14609142},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}\">.<\/span>[\/ld_icon_box][\/vc_column][vc_column width=\"1\/3\"][ld_icon_box i_type=\"animated\" animation=\"yes\" heading_size=\"sm\" i_size=\"lg\" i_icon_animated=\"animated-basic_headset\" title=\"Live online sessies\" i_color=\"rgb(253, 147, 28)\"]Deze workshop bestaat uit 1 live online sessie van 2 uur.[\/ld_icon_box][\/vc_column][vc_column width=\"1\/3\"][ld_icon_box i_type=\"animated\" animation=\"yes\" heading_size=\"sm\" i_size=\"lg\" i_icon_animated=\"animated-ecommerce_sales\" title=\"Prijs\" i_color=\"rgb(253, 147, 28)\"]De prijs van deze workshop is <span data-sheets-value=\"{&quot;1&quot;:3,&quot;3&quot;:375}\" data-sheets-userformat=\"{&quot;2&quot;:10751,&quot;3&quot;:{&quot;1&quot;:2,&quot;2&quot;:&quot;_ &quot;\u20ac&quot; * #,##0.00_ ;_ &quot;\u20ac&quot; * -#,##0.00_ ;_ &quot;\u20ac&quot; * &quot;-&quot;??_ ;_ @_ &quot;,&quot;3&quot;:1},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:14609142},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;16&quot;:9}\">\u00a0\u20ac1500,- excl. BTW voor een groep van maximaal 15 personen.<\/span>[\/ld_icon_box][\/vc_column][\/vc_row]\n<p>[vc_row content_placement=\"middle\" css=\".vc_custom_1610363457818{background-color: #f6f6f7 !important;}\"][vc_column width=\"1\/5\"][\/vc_column][vc_column width=\"3\/5\" align=\"text-center\"][ld_spacer][ld_icon_box i_type=\"linea\" heading_size=\"custom\" i_size=\"lg\" i_icon_linea=\"icon-arrows_question\" title=\"Heb je interesse?\" custom_heading_size=\"37px\"]Neem contact met ons op via een van de onderstaande opties. We helpen je graag![\/ld_icon_box][\/vc_column][vc_column width=\"1\/5\"][\/vc_column][\/vc_row][vc_row content_placement=\"middle\" css=\".vc_custom_1620487351107{background-color: #f6f6f7 !important;}\"][vc_column width=\"1\/3\" align=\"text-center\" css=\".vc_custom_1620487381228{margin-bottom: 10px !important;}\"][ld_button style=\"btn-default\" title=\"020 244 15 62\" transformation=\"text-uppercase\" size=\"btn-custom\" i_type=\"linea\" i_position=\"left\" enable_row_shadowbox=\"yes\" i_add_icon=\"true\" i_icon_linea=\"icon-ion-ios-call\" link=\"url:tel%3A0202441562|||\" button_box_shadow=\"%5B%7B%7D%5D\" hover_button_box_shadow=\"%5B%7B%7D%5D\" custom_size=\"200px\" custom_height=\"70px\" css=\".vc_custom_1620487397325{margin-bottom: 10px !important;}\"][\/vc_column][vc_column width=\"1\/3\" align=\"text-center\" css=\".vc_custom_1620491035825{margin-bottom: 10px !important;}\"][ld_button style=\"btn-default\" title=\"Mail ons\" transformation=\"text-uppercase\" size=\"btn-custom\" i_type=\"linea\" i_position=\"left\" i_add_icon=\"true\" i_icon_linea=\"icon-basic_elaboration_mail_check\" link=\"url:mailto%3Ainfo%40learningconnected.nl|||\" custom_size=\"200px\" custom_height=\"70px\"][\/vc_column][vc_column width=\"1\/3\" align=\"text-center\" css=\".vc_custom_1620487381228{margin-bottom: 10px !important;}\"][ld_button style=\"btn-default\" title=\"Chat met ons\" transformation=\"text-uppercase\" size=\"btn-custom\" i_type=\"linea\" i_position=\"left\" i_add_icon=\"true\" i_icon_linea=\"icon-et-chat\" link=\"url:https%3A%2F%2Fwww.tidio.com%2Ftalk%2Fqcurdxczu3ym3ucw3wncv15maoa4xitd|||\" custom_size=\"200px\" custom_height=\"70px\" css=\".vc_custom_1620487414195{margin-bottom: 10px !important;}\"][\/vc_column][\/vc_row][vc_row content_placement=\"middle\" css=\".vc_custom_1610363457818{background-color: #f6f6f7 !important;}\"][vc_column align=\"text-center\"][ld_spacer][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][ld_spacer][vc_separator color=\"custom\" el_width=\"100\" accent_color=\"#f5bd87\"][\/vc_column][\/vc_row]<\/p>\n","protected":false},"featured_media":3410,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[31],"product_tag":[43],"class_list":{"0":"post-3381","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-training","7":"product_tag-digitale-zorg","9":"first","10":"instock","11":"sold-individually","12":"taxable","13":"shipping-taxable","14":"product-type-grouped"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Online communiceren met Microsoft Teams | Leer de basisvaardigheden<\/title>\n<meta name=\"description\" content=\"Heb jij ook steeds vaker te maken met videobellen en online communiceren met Microsoft Teams? 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