{"id":3344,"date":"2023-10-24T11:45:38","date_gmt":"2023-10-24T11:45:38","guid":{"rendered":"https:\/\/learningconnected.com\/?post_type=product&#038;p=3344"},"modified":"2023-10-24T11:56:13","modified_gmt":"2023-10-24T11:56:13","slug":"communicatievaardigheden-voor-uitstekend-telefonisch-klantcontact","status":"publish","type":"product","link":"https:\/\/learningconnected.com\/en\/product\/communicatievaardigheden-voor-uitstekend-telefonisch-klantcontact\/","title":{"rendered":"Communication skills for excellent telephone customer contact"},"content":{"rendered":"<section class=\"vc_row wpb_row vc_row-fluid liquid-row-shadowbox-69e9112e5ce4e\"><div class=\"ld-container container\"><div class=\"row ld-row\"><div class=\"wpb_column vc_column_container vc_col-sm-12 liquid-column-69e9112e5cfa1\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"   ><div class=\"wpb_wrapper-inner\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p class=\"cvGsUA direction-ltr align-start para-style-body\"><strong><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Communicatievaardigheden voor <\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">uitstekend telefonisch klantcontact<\/span><\/strong><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Hoogwaardig persoonlijk telefonisch contact is essentieel voor het cre\u00ebren van positieve klantervaringen. Deze training is ontworpen om deelnemers te helpen hun communicatie-vaardigheden te verbeteren om met verschillende soorten klanten om te gaan, (complexe) vragen te beantwoorden en problemen op een professionele en effici\u00ebnte manier op te lossen.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Een ervaren trainer leert de deelnemers vertrouwen uit te stralen, actief te luisteren, de juiste vragen te stellen om informatie te verzamelen en oplossingen aan te reiken, en gemakkelijk om te gaan met moeilijke situaties en lastige klanten. Ze leren hoe een goed en effectief gesprek kan leiden tot tevreden klanten en een hogere klantenloyaliteit.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">De training bevat praktische oefeningen en rollenspellen om deelnemers te helpen hun vaardigheden en zelfvertrouwen te ontwikkelen. Ze oefenen met echte casussen uit de praktijk en krijgen feedback over hun prestaties. Aan het einde van de training zijn de deelnemers klaar om uitzonderlijke service en ondersteuning te bieden.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Onderwerpen die aan bod komen:<\/span><\/strong><\/p>\n<ul>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Duidelijk en effectief telefonisch <\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">communiceren<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Actief luisteren en de juiste vragen <\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">stellen<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Hoe ga je om met moeilijke situaties <\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">en klachten?<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Hoe communiceer je <\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">oplossingsgericht?<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Hoe bouw je een goede relatie op via <\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">de telefoon<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Hoe ga je om met verschillende <\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">soorten klanten<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Interactief oefenen<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"vc_row wpb_row vc_row-fluid liquid-row-shadowbox-69e9112e5d1d1\"><div class=\"ld-container container\"><div class=\"row ld-row\"><div class=\"wpb_column vc_column_container vc_col-sm-12 liquid-column-69e9112e5d2af\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"   ><div class=\"wpb_wrapper-inner\">\n\t<div class=\"wpb_raw_code wpb_content_element wpb_raw_html\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<style>\np {\nopacity: 100 !important;\n}\n<\/style>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"[vc_row][vc_column width=\"1\/3\"][ld_icon_box i_type=\"animated\" animation=\"yes\" heading_size=\"sm\" i_size=\"lg\" i_icon_animated=\"animated-basic_lightbulb\" title=\"Voor wie?\" i_color=\"rgb(253, 147, 28)\"]<span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Iedereen die de basisvaardigheden van een online communicatietool wil leren. Dit kan bijvoorbeeld Zoom, Adobe Connect, Webex of Microsoft Teams zijn, maar ook ieder ander virtueel klaslokaal!&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15359,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:14609142},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}\">Iedereen die wil leren over <\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Communicatievaardigheden voor <\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">uitstekend telefonisch klantcontact<\/span><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Iedereen die de basisvaardigheden van een online communicatietool wil leren. Dit kan bijvoorbeeld Zoom, Adobe Connect, Webex of Microsoft Teams zijn, maar ook ieder ander virtueel klaslokaal!&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15359,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:14609142},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}\">.<\/span>[\/ld_icon_box][\/vc_column][vc_column width=\"1\/3\"][ld_icon_box i_type=\"animated\" animation=\"yes\" heading_size=\"sm\" i_size=\"lg\" i_icon_animated=\"animated-basic_headset\" title=\"Live online sessies\" i_color=\"rgb(253, 147, 28)\"]Deze workshop bestaat uit 1 live online sessie van 2 uur.[\/ld_icon_box][\/vc_column][vc_column width=\"1\/3\"][ld_icon_box i_type=\"animated\" animation=\"yes\" heading_size=\"sm\" i_size=\"lg\" i_icon_animated=\"animated-ecommerce_sales\" title=\"Prijs\" i_color=\"rgb(253, 147, 28)\"]De prijs van deze workshop is <span data-sheets-value=\"{&quot;1&quot;:3,&quot;3&quot;:375}\" data-sheets-userformat=\"{&quot;2&quot;:10751,&quot;3&quot;:{&quot;1&quot;:2,&quot;2&quot;:&quot;_ &quot;\u20ac&quot; * #,##0.00_ ;_ &quot;\u20ac&quot; * -#,##0.00_ ;_ &quot;\u20ac&quot; * &quot;-&quot;??_ ;_ @_ &quot;,&quot;3&quot;:1},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:14609142},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;16&quot;:9}\">\u00a0\u20ac1500,- excl. BTW voor een groep van maximaal 15 personen.<\/span>[\/ld_icon_box][\/vc_column][\/vc_row]\n<p>[vc_row content_placement=\"middle\" css=\".vc_custom_1610363457818{background-color: #f6f6f7 !important;}\"][vc_column width=\"1\/5\"][\/vc_column][vc_column width=\"3\/5\" align=\"text-center\"][ld_spacer][ld_icon_box i_type=\"linea\" heading_size=\"custom\" i_size=\"lg\" i_icon_linea=\"icon-arrows_question\" title=\"Heb je interesse?\" custom_heading_size=\"37px\"]Neem contact met ons op via een van de onderstaande opties. We helpen je graag![\/ld_icon_box][\/vc_column][vc_column width=\"1\/5\"][\/vc_column][\/vc_row][vc_row content_placement=\"middle\" css=\".vc_custom_1620487351107{background-color: #f6f6f7 !important;}\"][vc_column width=\"1\/3\" align=\"text-center\" css=\".vc_custom_1620487381228{margin-bottom: 10px !important;}\"][ld_button style=\"btn-default\" title=\"020 244 15 62\" transformation=\"text-uppercase\" size=\"btn-custom\" i_type=\"linea\" i_position=\"left\" enable_row_shadowbox=\"yes\" i_add_icon=\"true\" i_icon_linea=\"icon-ion-ios-call\" link=\"url:tel%3A0202441562|||\" button_box_shadow=\"%5B%7B%7D%5D\" hover_button_box_shadow=\"%5B%7B%7D%5D\" custom_size=\"200px\" custom_height=\"70px\" css=\".vc_custom_1620487397325{margin-bottom: 10px !important;}\"][\/vc_column][vc_column width=\"1\/3\" align=\"text-center\" css=\".vc_custom_1620491035825{margin-bottom: 10px !important;}\"][ld_button style=\"btn-default\" title=\"Mail ons\" transformation=\"text-uppercase\" size=\"btn-custom\" i_type=\"linea\" i_position=\"left\" i_add_icon=\"true\" i_icon_linea=\"icon-basic_elaboration_mail_check\" link=\"url:mailto%3Ainfo%40learningconnected.nl|||\" custom_size=\"200px\" custom_height=\"70px\"][\/vc_column][vc_column width=\"1\/3\" align=\"text-center\" css=\".vc_custom_1620487381228{margin-bottom: 10px !important;}\"][ld_button style=\"btn-default\" title=\"Chat met ons\" transformation=\"text-uppercase\" size=\"btn-custom\" i_type=\"linea\" i_position=\"left\" i_add_icon=\"true\" i_icon_linea=\"icon-et-chat\" link=\"url:https%3A%2F%2Fwww.tidio.com%2Ftalk%2Fqcurdxczu3ym3ucw3wncv15maoa4xitd|||\" custom_size=\"200px\" custom_height=\"70px\" css=\".vc_custom_1620487414195{margin-bottom: 10px !important;}\"][\/vc_column][\/vc_row][vc_row content_placement=\"middle\" css=\".vc_custom_1610363457818{background-color: #f6f6f7 !important;}\"][vc_column align=\"text-center\"][ld_spacer][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][ld_spacer][vc_separator color=\"custom\" el_width=\"100\" accent_color=\"#f5bd87\"][\/vc_column][\/vc_row]<\/p>\n","protected":false},"featured_media":3346,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[47],"product_tag":[40,45,43,29],"class_list":{"0":"post-3344","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-workshop","7":"product_tag-bedrijfsleven","8":"product_tag-communicatie-algemeen","9":"product_tag-digitale-zorg","10":"product_tag-opleiden-lesgeven","12":"first","13":"instock","14":"sold-individually","15":"taxable","16":"shipping-taxable","17":"product-type-grouped"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Online communiceren met Microsoft Teams | Leer de basisvaardigheden<\/title>\n<meta name=\"description\" content=\"Heb jij ook steeds vaker te maken met videobellen en online communiceren met Microsoft Teams? 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