{"id":3313,"date":"2023-10-16T10:19:16","date_gmt":"2023-10-16T10:19:16","guid":{"rendered":"https:\/\/learningconnected.com\/?post_type=product&#038;p=3313"},"modified":"2023-10-16T12:14:12","modified_gmt":"2023-10-16T12:14:12","slug":"training-webex-contact-center","status":"publish","type":"product","link":"https:\/\/learningconnected.com\/en\/product\/training-webex-contact-center\/","title":{"rendered":"Training Webex Contact Center"},"content":{"rendered":"<section class=\"vc_row wpb_row vc_row-fluid liquid-row-shadowbox-69e8fb60b1829\"><div class=\"ld-container container\"><div class=\"row ld-row\"><div class=\"wpb_column vc_column_container vc_col-sm-12 liquid-column-69e8fb60b19e7\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"   ><div class=\"wpb_wrapper-inner\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Training Webex Contact Center<\/strong><\/p>\n<p>Met Webex Contact Center breng je alle vormen van communicatie met jouw klanten bij elkaar. In deze training leer je hoe je het brede aanbod van functies van Webex Contact Center voor interne en externe contacten beheerd. Denk bijvoorbeeld aan chat, e-mail en telefonie.<\/p>\n<p>Weten hoe het technische stuk werkt is niet genoeg. De juiste communicatievaardigheden zijn essentieel voor een positieve klantervaring. In deze training leer je de juiste vragen te stellen, om te gaan met lastige situaties en werken op een oplossingsgerichte manier.<\/p>\n<p>Deze hands-on training bevat oefeningen om jou de praktische ervaring te geven zodat je het platform direct goed in gebruik kunt nemen. Aan het eind van de training heb jij de juiste vaardigheden en kennis om Webex Contact Center op een effectieve manier te gebruiken om jouw klanten de juiste service en ondersteuning te bieden.<\/p>\n<p><strong>Onderwerpen die aan bod komen:<\/strong><\/p>\n<ul>\n<li>Kennismaken met Webex Contact Center<\/li>\n<li>Hoe gebruik je chat, e-mail en telefonie<\/li>\n<li>Geavanceerde functies van het platform<\/li>\n<li>Hoe cre\u00eber je een positieve interactie met collega&#8217;s of klanten d.m.v. communicatievaardigheden<\/li>\n<li>Interactief oefenen<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"vc_row wpb_row vc_row-fluid liquid-row-shadowbox-69e8fb60b1c35\"><div class=\"ld-container container\"><div class=\"row ld-row\"><div class=\"wpb_column vc_column_container vc_col-sm-12 liquid-column-69e8fb60b1d1e\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"   ><div class=\"wpb_wrapper-inner\">\n\t<div class=\"wpb_raw_code wpb_content_element wpb_raw_html\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<style>\np {\nopacity: 100 !important;\n}\n<\/style>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"[vc_row][vc_column width=\"1\/3\"][ld_icon_box i_type=\"animated\" animation=\"yes\" heading_size=\"sm\" i_size=\"lg\" i_icon_animated=\"animated-basic_lightbulb\" title=\"Voor wie?\" i_color=\"rgb(253, 147, 28)\"]<span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Iedereen die de basisvaardigheden van een online communicatietool wil leren. Dit kan bijvoorbeeld Zoom, Adobe Connect, Webex of Microsoft Teams zijn, maar ook ieder ander virtueel klaslokaal!&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15359,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:14609142},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}\">Iedereen die wil leren over het Webex Contact Center.<\/span>[\/ld_icon_box][\/vc_column][vc_column width=\"1\/3\"][ld_icon_box i_type=\"animated\" animation=\"yes\" heading_size=\"sm\" i_size=\"lg\" i_icon_animated=\"animated-basic_headset\" title=\"Live online sessies\" i_color=\"rgb(253, 147, 28)\"]Deze workshop bestaat uit 1 live online sessie van 2 uur.[\/ld_icon_box][\/vc_column][vc_column width=\"1\/3\"][ld_icon_box i_type=\"animated\" animation=\"yes\" heading_size=\"sm\" i_size=\"lg\" i_icon_animated=\"animated-ecommerce_sales\" title=\"Prijs\" i_color=\"rgb(253, 147, 28)\"]De prijs van deze workshop is <span data-sheets-value=\"{&quot;1&quot;:3,&quot;3&quot;:375}\" data-sheets-userformat=\"{&quot;2&quot;:10751,&quot;3&quot;:{&quot;1&quot;:2,&quot;2&quot;:&quot;_ &quot;\u20ac&quot; * #,##0.00_ ;_ &quot;\u20ac&quot; * -#,##0.00_ ;_ &quot;\u20ac&quot; * &quot;-&quot;??_ ;_ @_ &quot;,&quot;3&quot;:1},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:14609142},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;16&quot;:9}\">\u00a0\u20ac1500,- excl. BTW voor een groep van maximaal 15 personen.<\/span>[\/ld_icon_box][\/vc_column][\/vc_row]\n<p>[vc_row content_placement=\"middle\" css=\".vc_custom_1610363457818{background-color: #f6f6f7 !important;}\"][vc_column width=\"1\/5\"][\/vc_column][vc_column width=\"3\/5\" align=\"text-center\"][ld_spacer][ld_icon_box i_type=\"linea\" heading_size=\"custom\" i_size=\"lg\" i_icon_linea=\"icon-arrows_question\" title=\"Heb je interesse?\" custom_heading_size=\"37px\"]Neem contact met ons op via een van de onderstaande opties. We helpen je graag![\/ld_icon_box][\/vc_column][vc_column width=\"1\/5\"][\/vc_column][\/vc_row][vc_row content_placement=\"middle\" css=\".vc_custom_1620487351107{background-color: #f6f6f7 !important;}\"][vc_column width=\"1\/3\" align=\"text-center\" css=\".vc_custom_1620487381228{margin-bottom: 10px !important;}\"][ld_button style=\"btn-default\" title=\"020 244 15 62\" transformation=\"text-uppercase\" size=\"btn-custom\" i_type=\"linea\" i_position=\"left\" enable_row_shadowbox=\"yes\" i_add_icon=\"true\" i_icon_linea=\"icon-ion-ios-call\" link=\"url:tel%3A0202441562|||\" button_box_shadow=\"%5B%7B%7D%5D\" hover_button_box_shadow=\"%5B%7B%7D%5D\" custom_size=\"200px\" custom_height=\"70px\" css=\".vc_custom_1620487397325{margin-bottom: 10px !important;}\"][\/vc_column][vc_column width=\"1\/3\" align=\"text-center\" css=\".vc_custom_1620491035825{margin-bottom: 10px !important;}\"][ld_button style=\"btn-default\" title=\"Mail ons\" transformation=\"text-uppercase\" size=\"btn-custom\" i_type=\"linea\" i_position=\"left\" i_add_icon=\"true\" i_icon_linea=\"icon-basic_elaboration_mail_check\" link=\"url:mailto%3Ainfo%40learningconnected.nl|||\" custom_size=\"200px\" custom_height=\"70px\"][\/vc_column][vc_column width=\"1\/3\" align=\"text-center\" css=\".vc_custom_1620487381228{margin-bottom: 10px !important;}\"][ld_button style=\"btn-default\" title=\"Chat met ons\" transformation=\"text-uppercase\" size=\"btn-custom\" i_type=\"linea\" i_position=\"left\" i_add_icon=\"true\" i_icon_linea=\"icon-et-chat\" link=\"url:https%3A%2F%2Fwww.tidio.com%2Ftalk%2Fqcurdxczu3ym3ucw3wncv15maoa4xitd|||\" custom_size=\"200px\" custom_height=\"70px\" css=\".vc_custom_1620487414195{margin-bottom: 10px !important;}\"][\/vc_column][\/vc_row][vc_row content_placement=\"middle\" css=\".vc_custom_1610363457818{background-color: #f6f6f7 !important;}\"][vc_column align=\"text-center\"][ld_spacer][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][ld_spacer][vc_separator color=\"custom\" el_width=\"100\" accent_color=\"#f5bd87\"][\/vc_column][\/vc_row]<\/p>\n","protected":false},"featured_media":3318,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[31],"product_tag":[40,45,43,29],"class_list":{"0":"post-3313","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-training","7":"product_tag-bedrijfsleven","8":"product_tag-communicatie-algemeen","9":"product_tag-digitale-zorg","10":"product_tag-opleiden-lesgeven","12":"first","13":"instock","14":"sold-individually","15":"taxable","16":"shipping-taxable","17":"product-type-grouped"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Online communiceren met Microsoft Teams | Leer de basisvaardigheden<\/title>\n<meta name=\"description\" content=\"Heb jij ook steeds vaker te maken met videobellen en online communiceren met Microsoft Teams? 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